Once you have made payment and submitted your exam access request to PIER, it will take up to seven (7) business days to process.
You will be notified by email as soon as your request is assessed. In the meantime, please ensure that you have fulfilled the exam criteria on our website.
If you have not fulfilled the exam criteria, your exam access will be rejected. You will be advised by email if you have not satisfied the exam criteria. In this case, you must then submit another exam access request once you have done what has been asked of you. You will then be required to wait another 7 business days for your request to be processed. To avoid delays, please ensure that you submit a complete and correct application to PIER.
Have you done the following?
- Uploaded a clear formal identification (pay particular attention to your photograph. It can not be out-of-focus or concealed in any way). Please only provide a good quality scan or an actual photograph of your formal identification.
- Uploaded a clear profile picture where you are not wearing sunglasses or a hat and your entire face is visible from close-up. You can change your profile picture once the examination process has concluded.
- Completed all of the exercises and activities in the EATC. If you have not completed any of the sections, your exam access will not be approved until you have done so.
- Declared any additional user accounts that you have created in our online database.
Do not contact PIER for a status update within 7 business days of lodging your exam access request. This only causes delays for all test candidates.
You will be notified if your exam access has been approved by email. If an email does not arrive within 7 business days, please check your spam and junk email folders.